Every partnership includes the same strategic Customer Experience expertise. The only thing that changes is the number of customer conversations we manage each day.

Every client receives actionable insights to improve retention, strengthen products, optimize operations, and drive business growth.

Because at The Friendly Lab, we believe every brand—regardless of size—deserves the same level of care, attention, and strategic partnership.

Your success is our success, and we're committed to delivering measurable results every step of the way.

✔ Customer Experience Audit & Customer Journey Review
✔ Gorgias Setup & Optimization
✔ Shopify Support & Workflow Optimization
✔ SOP Development & Process Documentation
✔ Macros, Automations & AI Workflow Setup (where applicable)
✔ Help Center & FAQ Strategy & Optimization
✔ Shipping, Returns & 3PL Workflow Implementation
✔ Customer Intelligence Dashboard & Reporting Setup
✔ Cross-Department Reporting (Marketing, Product, Operations & Leadership)
✔ Product Performance Analysis & Customer Feedback Reporting
✔ Brand Voice & Customer Communication Guidelines
✔ Team Training & Onboarding (if applicable)

Services

Filters

20–50 Customer Conversations Per Day

For growing brands ready to stop reacting and start using customer conversations to drive smarter business decisions.

Included

  • Email & Live Chat Management

  • Customer Experience Strategy

  • Customer Insight Reporting

  • Marketing & Product Feedback

  • Churn & Retention Analysis

  • Shopify & Gorgias Management

  • FAQ & Help Center Optimization

  • Shipping, Returns & 3PL Management

  • Monthly Strategy Reviews

Every conversation is analyzed to identify trends, reduce churn, improve retention, strengthen your website, uncover product feedback, and provide actionable recommendations across Marketing, Product, Operations, and Leadership.

$2,700.00

50–100 Customer Conversations Per Day

$4,000.00

100-200 Customer Conversations Per Day

$7,000.00

200+ tickets a day

$10,000.00

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One-Time Strategic Onboarding

$3,000

Every new partnership begins with a complete Customer Experience implementation to ensure your support operation is built for long-term success.

✔ CX Audit & Customer Journey Review
✔ Gorgias Setup & Optimization
✔ SOP Development
✔ Macros & Automations
✔ FAQ & Help Center Optimization
✔ Shopify Review
✔ Shipping, Returns & 3PL Workflow Setup
✔ Reporting Dashboard Creation
✔ Brand Voice Alignment
✔ Team Training (if applicable)

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