Starter Growth
$2,700 / month
20–50 Customer Conversations Per Day
For emerging brands ready to deliver thoughtful, reliable customer support without building an in-house team.
We handle everyday customer conversations, maintain a consistent brand voice, and help create a smoother experience for your customers.
Includes:
Email & Live Chat Management
Customer Support Workflow Management
Brand Voice Alignment
Basic Customer Insights & Reporting
FAQ & Help Center Support
Ongoing CX Recommendations
Growth+
$4,000/month
50–100 Customer Conversations Per Day
For growing brands ready to scale their customer experience without losing the personal touch. We manage your daily customer conversations while improving retention, streamlining workflows, and turning customer feedback into actionable insights.
Includes:
Email & Live Chat Management
Customer Experience Strategy
Subscription & Retention Support
Customer Insights & Monthly Reporting
Workflow Optimization & Automations
Ongoing CX Recommendations
Enterprise
$7,000 / month
100–200 Customer Conversations Per Day
For established brands managing higher customer volumes and more complex operations. We become an extension of your team, combining hands-on customer support with strategic oversight, retention initiatives, and continuous improvements to the customer experience.
Includes:
Email & Live Chat Management
Customer Experience Strategy & Oversight
Subscription & Retention Management
Advanced Reporting & Customer Insights
Workflow Optimization & Automations
Cross-Functional Team Coordination
Ongoing CX Performance Reviews
Executive+
$10,000 / month
200+ Customer Conversations Per Day
For scaling brands that need a dedicated customer experience partner to manage high-volume support, strengthen retention, and drive operational improvements.
We operate as an extension of your leadership team, combining daily customer support with strategic planning, performance management, and cross-functional collaboration.
Includes:
High-Volume Email & Live Chat Management
End-to-End Customer Experience Strategy
Subscription, Retention & Loyalty Initiatives
Advanced Analytics & Performance Reporting
Workflow Development & Automation Strategy
Cross-Functional & Vendor Coordination
Team Training, Documentation & SOP Development
Ongoing Strategic Planning & CX Optimization
One-Time Strategic Onboarding
Every new partnership begins with a complete Customer Experience setup to ensure your support operations are built for long-term success.
$3000
What's Included:
✓ Customer Experience Audit & Customer Journey Review
✓ Gorgias Setup & Optimization
✓ Shopify Workflow Review
✓ SOP Development
✓ Macros & Automations
✓ FAQ & Help Center Optimization
✓ Shipping, Returns & 3PL Workflow Setup
✓ Reporting Dashboard Creation
✓ Brand Voice Alignment
✓ Team Training (if applicable)